Why SOPs fail (and the fix)
SOPs fail when they are “documents” instead of checklists tied to QA.
Rule: If you can’t QA it, it’s not an SOP — it’s an essay.
The 5‑day sprint
| Day | What you do | Output |
|---|---|---|
| 1 | Record the workflow once (screen walkthrough) | Raw “how it’s done” capture |
| 2 | Convert to bullet steps + checklist | SOP v1 |
| 3 | Add QA sampling rules | QA-ready SOP |
| 4 | Assign owner + escalation rules | Accountability |
| 5 | Launch + refine based on misses | SOP v2 |
QA sampling rules
- Sample 10 items/day for 5 days after launch.
- Repeated miss = unclear SOP, not “staff problem.”
Implementation checklist (copy/paste)
- Choose the KPI you want to move.
- Implement one workflow change (SOP + checklist).
- QA sample 10 items/day for 5 days.
- Publish a 1‑page weekly report: KPI, blockers, next action.
Educational resource only — not legal/medical/billing advice.