Trigger the ask at the right moment
The best time is the “positive moment” — discharge, relief, compliment, thanks.
Script: “If you feel we took good care of you today, would you leave a quick review? It helps other patients find us.”
Send the link immediately
- SMS the link while the patient is still present.
- Do not rely on memory or emails.
- Keep message under 160 characters if possible.
Respond weekly (trust + SEO)
Respond to every review calmly and professionally. For negative reviews: acknowledge, invite offline resolution, keep details minimal.
Implementation checklist (copy/paste)
- Choose the KPI you want to move.
- Implement one workflow change (SOP + checklist).
- QA sample 10 items/day for 5 days.
- Publish a 1‑page weekly report: KPI, blockers, next action.
Educational resource only — not legal/medical/billing advice.