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Growth ~8 min Operator‑style, zero fluff

Reactivation: Fill Schedule Gaps With Lapsed Patients

A short outreach sequence for patients not seen recently—helpful, compliant, and easy to execute.

How to use this: pick one section, implement it this week, then track the KPI next week. That’s how improvements stick.
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Note: Do not submit PHI through the website. Use de‑identified denial categories or high-level operational info.

Who to target (simple)

  • Patients not seen in 6–18 months (depending on specialty).
  • Patients who started care but missed follow-up.
  • Patients with chronic care plans needing periodic visits.

3-message sequence (copy/paste)

MessageText
1“Hi [Name], checking in — do you still need help with [issue]? We can schedule this week.”
2“We have openings [day/time]. Want us to reserve one?”
3“Last check‑in — reply R anytime if you want to reschedule.”

Keep it respectful and helpful. Use your clinic’s consent and messaging policy.

Implementation checklist (copy/paste)

  • Choose the KPI you want to move.
  • Implement one workflow change (SOP + checklist).
  • QA sample 10 items/day for 5 days.
  • Publish a 1‑page weekly report: KPI, blockers, next action.

Educational resource only — not legal/medical/billing advice.